In a customer-driven world, businesses cannot stake missing calls. Customers have more choices than ever in products and services, and they don’t want to wait to get help. If you are looking for ways to improve customer service, your best choice is a live answering service. Head over here to find more signs that you need professional assistance to serve your clients and leads better.
You’re Missing Too Many Calls
Businesses that miss customer calls frequently often deal with bad reviews and a tarnished image. The truth is callers don’t like leaving a message on voicemail, regardless of whether they need generic information or product-related support. If your business is missing too many calls, a live answering service is probably the best way to ensure availability.
Calls Are Interrupting Your Team
Your front desk team is responsible for many administration tasks besides attending calls. If you expect your staff to be chained to the phone at all times, they cannot be productive. With live agents handling routine calls and routing the ones that matter, your executives and customer care experts can perform better.
Too Many Complaints
Are you receiving too many complaints from customers about poor service or response? That’s a red flag, which indicates that your customer care team isn’t performing to the expected level. Instead of burdening them further, consider using live agents who can do the same job remotely. Just a few good reviews can change the overall online reputation of your business.
Your Teams Are Out All the Time
Contractors, service companies, and real estate agents often have to spend significant time on the field, which means the real people aren’t around to take calls. A live answering service ensures your business is always around for customers, even if you aren’t. Staying connected to your target audience is easier than ever.
You are Losing Business Beyond Standard Hours
If yours is a service business, such as plumbing or roofing, the chances are high that many customers call during odd hours for emergencies and urgent needs. Missing those calls often means losing valuable leads who may move to competitors. Live answering services offer 24/7 availability, and if your teams aren’t in the office, callers will still get prompt responses.
You Cannot Scale Your Team
Small businesses cannot always afford to scale front desk staff as required. Hiring people takes significant time, effort, and money, and moreover, having a big team also means managing more. Thanks to live answering services, you don’t have to spend on recruitment, and you can have an extended team.
You’re Experiencing Business Growth
If your business frequently experiences spikes in demand or has been going through a new wave of growth, it becomes essential to scale the customer support accordingly. Instead of spending immediately on acquiring talent, you can rely on live agents to take care of the changed needs.
How do you select a dependable live answering service?
First and foremost, choose a service provider you can trust for uptime and availability. Live agents should be available 24/7, and if they speak more than one language, that’s an added advantage. You should also check whether the agents can book appointments for your business, and it is also paramount that your team has access to call recordings and summaries of critical calls. If you already use a CRM system, such as FieldPulse, Housecall Pro, Google Calendar, Calendly, or Jobber, you should check if the integration process is simple. You should also discuss call patching, which refers to transferring an important call to the right person without delay.
Transform your customer care experience with live answering services and gain a competitive edge over other businesses in the domain.